Outsourced VoIP Service

What are The Advantages of an Outsourced VoIP Service?

 

An in-house VoIP system takes a lot of maintenance and support. Besides a VoIP server, it needs a firewall and robust connection on cables to get it running.  Setting a VoIP server is a task in itself that can only be handled by best it consulting firms. But setting up the server is not all, to ensure its smooth running; there needs to be an expert team as well. Moreover, since technology changes with every innovation, there is a great need to keep the VoIP system updated and upgraded.

Most business, whether large corporations or small find it hard to install, maintain and upgrade the in-house VoIP making it susceptible to cyber attacks and threats. But by outsourcing the VoIP support needs to it consulting firms, businesses can save themselves significant time and money.

Here is why a business must consider outsourcing VoIP services to MSPs:

Cost Savings
Businesses, especially small and mid-sized ones are very much concerned about saving cost on business operations. There is a prevalent misconception that IT firms charge hefty on outsourced tasks. On the contrary, managing and maintaining an internal team to handle sales calls, lead generation can be more expensive for businesses. However, when a company outsources these services to professionals, it cuts cost on hiring the entire team, training them and maintaining them. This also means that companies can save money that they would have to invest in acquiring the latest technology, its installation and regular up-gradation.

Risk Limitation
Companies know it by now that disaster hits when it is least expected. They are also aware that even small trouble in the network or downtime can have a catastrophic effect on their business operations. But by outsourcing the VoIP server support needs to a skilled IT team, businesses can mitigate risks that can occur due to the inefficiency of the internal team.

Staff Flexibility
In times when there is an urgent need to expend the services, having an internal team can’t help business. Though it might sound easy to add a system or a telephone line to the existing unit, it takes time on staff training and recruiting. Here, having a contact center with readily available can come handy and cheaper for businesses. Outsourcing makes your business operations and staff flexible to a sudden rise in demand or boom.

Technological Advancement
The technology is evolving at a great speed, and it has become tough for businesses to keep up with the rapidly transforming IT. A company handling VoIP internally would require a lot of capital to acquire and implement new technologies. By simply outsourcing the VoIP server support needs to an experienced IT firm can businesses can have the accesses to the latest technology and generate greater user experience. This also means less hassle on updating the technology very often.

Data Analysis and Feedback
Recording and storing a consumer query to analyze the effectiveness of the customer service offered is an age-old method. Since an internal team has to maintain and manage a lot of things at a time, they might be short of time or resources to record the conversations. Most MSPs maintain and follow the standard protocol of recording calls, tracking consumer behavior and much more.

Get Brief information about what is IT support and services?

IT support and services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.

IT companies in Virginia Beach may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.

Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.

Discover the benefits of a highly skilled IT support and services at the fraction of the cost of hiring your own. IT support services encompass:

  • Managed Services – handling the day-to-day operation of your technology, delivering high quality IT support that allows you to focus on turnover.
  • Workplace Solutions – from Office 365 to Windows 10 and enterprise mobility to wireless networking, specialization  in solutions to transform your business.
  • Business Infrastructure – we’ll ensure that your entire IT estate is streamlined, helping with cloud migration, data recovery and much more.
  • Cyber Security – with comprehensive cyber security services, helps protect your business from attack.
  • Virtual IT Director – discover top level IT strategic advice whenever you need it, ensuring your IT is always aligned with your business needs.
  • Consultancy – get the best technical advice tailored to your business needs, helping you streamline processes and increase productivity.
  • Connectivity and Telephony – with consultative approach, it has got all your business communications and connectivity needs covered.

Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organization to the end users/customers. Help desk support is the level 1 support provided by any organization to external clients and may be maintained by the organization itself or may even be outsourced to external service providers.

Creating highly coordinated, on-demand, business-focused operations from traditional, ineffective and costly IT. That means predictable, scheduled, consistently available, efficient, cost-effective IT.

What you need. When you need it. Optimal business outcomes at a minimal cost. IT companies in Virginia Beach uses a systemic approach to ensure that IT is delivering precisely what the business needs when it is needed, expertly weaving together the needed elements of technology into a unified solution that is tailored to enable optimal business outcomes at minimal cost.

Top 10 IT Support for small Businesses

The IT Support and services provide small businesses to provide customers with optimal satisfaction in order to run and manage their business effectively. Infrastructure solution services also help in handling help desk enquiries and cost handling issues. If the business is small scale focused and looking for IT support that helps in support service they are as follows:

Zendesk Guide
This application helps in providing content to the consumers. With the help of this mini-articles or small guidelines for a business product can be created. These mini-articles can be uploaded on mobile applications, service page, web page, customer visit or look for information.

Parature Facebook
As most businesses small to large need to have a Facebook page where they communicate their products and services to consumers, Parature is an app that your small business can utilize to provide 24-7 customer support by monitoring and engaging with customers on your company’s Facebook page.

Freshdesk
This application is an amazing next-generation help desk that allows your small business to have an application that deals with customer queries that appear in your organization’s emails, phone calls, website, and social network websites. Fresh desk converts all customer queries into tickets that are directed to your customer service representatives.

SmarterTrack
For any small business, SmarterTrack is a good customer service application as it is a practical and cost-effective help desk solution that bundles business needs. This application provides your employees with easy–to-use solutions such as call logging, time tracking, email, and live chat among others to provide customer service using a tablet, desktop, and smart phone device.

Vision Helpdesk
Vision Help desk is beneficial to small business owners with multiple businesses as it is an on-line help desk solution that you can use to manage multiple companies and multiple products/services at one centralized portal.

Desk.com
Desk.com is an application that allows your business to rapidly grow as your customer service employees are able to engage with your customers wherever they are. With this application, they can collect inquiries from channels such as your website, email, social media, and chat among others. It is easy-to-use and extremely affordable to implement.

ClickDesk
ClickDesk is another amazing helpdesk solution for small business ventures. This application is a live chat solution that allows your customers to chat or call you directly from your website to your Skype or gTalk accounts. Best of all, this solution requires no application or download and even provides a free support ticketing software that efficiently tracks and responds to all emails.

HappyFox
HappyFox is an ideal application for customer support as it converts incoming support requests into tickets and route them to different departments in your organization. In addition, your representatives can even create predefined messages that act to answer common queries from your consumers.

Zoho Desk
Zoho Desk is a great small business customer service application that allows you to meet the expectations of customers by providing knowledge-based information where they can find solutions to any query. In addition, this program allows consumers to reach your customer service agents directly through tickets.

Sparkcentral
The final addition in the top 10 best customer support apps for small businesses is Spark central. This secure and speedy in-app messaging software allows your consumers query directly with your service representatives through an easy-to-use chat interface.

Three ways to get the best online network protection

Technology has changed the lifestyle of Americans and everywhere else around the world. But as people get to sit longer in front of their computers or chatting with colleagues or acquaintances on their smartphones, little do they know the risks involved in opening up a gateway for others to snoop in or worse, steal their identities without them knowing it.

A couple of years back around 95% of networks were breached by hackers. These networks belonged to three of the top-ranking industries in the country, namely the government, technology, and retail networks. Around 43% of all cyber attacks occurred in small businesses, while 64% of all companies reported experiencing web-based intrusions from hackers. Phishing and social engineering attacks affected 62% of companies while malicious code and bot attacks hit around 59% of companies and 51% resulted in service decline due to fraud attacks. Since 2013, reports revealed that an average of 3,809,448 records was stolen from network breaches each day, which makes it an average of 158,727 per hour, 2,645 every minute and 44 in every second of the day.

These attacks are often randomly aimed at IT consulting companies even just to prove a point that security systems are no match for hackers.

Create complex passwords
The first line of defense to secure your online profiles and networks is to constantly update passwords using a complex combination of characters, symbols, and numbers. Make sure the password you create is not related to any information that could be linked to your personal profile or confidential data.
Practice safe surfing as well. Phishing websites often mask their malware with clickable links that could open your system to vulnerable attacks when you open or view it. Surf the internet using only trusted and recognizable sites to reduce the risk of getting your system infected.

Make sure your online protection software is up to date
Be mindful of boosting your network security or update your online protection regularly. It is critical that you make sure you are a step ahead of every new malicious software or coded program that could damage your system.

Cloud service providers often include such options to facilitate over-the-air software or protection updates as part of their service to clients. A simple way to do it is to always run your online protection software update scans first thing when you turn on your device and before you start working on your computer. This ensures that your system has been updated and swiped clean of potential threats before you start working.

Avoid suspicious online activities
It often comes in a tempting notification or message from an unknown source, so make sure that you avoid accessing those links provided. Be wary of communication that you receive and always counter-check if a message is valid or not. Always err on the side of caution because it always pays to be prepared than not at all.

Mobile Security Authentication with Biometrics

Mobile security authentication is a hot topic. Most mobile devices are going to utilize a pin that is chosen by the user, which is going to be easy to break. Others utilize a code that they draw onto the screen in order to open their phone. However, most people will find that this form of authentication can easily be guessed by simply looking at the screen and the layout that is used. So how can mobile security authentication become safer and be better for mobile users?

Enter biometric authentication. There is a huge push for this to become more standard in the mobile world. But, is this the best method for securing your phone? We are going to look at the good and bad points of this type of mobile security authentication.

Biometrics: The Good Vs the Bad

Biometrics can be anything from using a scan of your face to open the mobile phone, or it can even use your fingerprints. This means that there is only one person who can ultimately access your phone. Imagine if you were to lose your phone and were using these biometrics for security, no one would be able to access the vital information you may have on your phone. However, there is a downside to this as was proven when Google started with face identification for unlocking a mobile. Even a picture of the person’s face could allow this phone to be opened. Thus, it is clear that there is still some work to be done in order to make this an effective form of security.

Fingerprint scanners is great, but there are always ways in which this can be beaten as well. This was proved by several researchers who were able to fool the biometric fingerprint scanner and log into someone else’s phone.

Another aspect that needs to be considered is that if you are only using biometrics to log into accounts, mobile phones and the like, what happens when this is hacked? We can see that there is always a possibility that someone was able to get into these devices despite the biometrics being a bit stronger in the password department. This is just one thought that security researchers are trying to contemplate and fix before biometrics truly take over the mobile market.

Are Biometrics the Future of Mobile Security Authentication?

Despite the flaws that have been found with this form of authentication, it is still something that is being highly considered by mobile companies. After all, though it can be broken, the chances of this being broken are smaller than compared to the number of people who have had their personal pin hacked into. So, yes, we are going to see more mobile phones coming to the market with biometrics as a form of security for the mobile.

The key is whether the general public is going to get on board with this new form of security. There are those who are all about this new form of security. However, there are just as many people who are still hesitant to use such vital information to secure their mobile phones.

Glibc Bug Could Be a Security Threat to You

Glibc is one of the newest bugs on the market that is affecting computers, apps and devices that are all connected to the Internet. This new bug was found by Google security researchers. The actual bug is a flaw in the code, allowing it to affect those who are using devices that could be affected.

Who is Affected with Glibc?

The expanse of Glibc is not truly known yet. However, there are several devices that could be affected. The main vulnerability are those devices that are running the Linux operating system. This means that surveillance cameras, servers, internet capable devices and wireless routes could all be affected. In addition, those smart washers on the market running the Linux system could be affected as well. According to Seven Murdoch, a security researcher at UCL:

“SOMETIMES BABY CAMERAS RUN LINUX AS WELL, AND THEY’RE SOMETIMES CONNECTED TO THE INTERNET. THERE HAS BEEN CONCERN THAT THESE HAD SECURITY VULNERABILITIES THAT WOULD ALLOW PEOPLE TO ACCESS THEM. THIS IS ANOTHER EXAMPLE OF THOSE VULNERABILITIES.”

Basically, any type of device or platform built using the Python, PHO or Ruby on Rails programming could be affected. Services that could be affected are numerous. But, just a few examples include Dropbox, Facebook, and Twitter. The good news is that those who are using Windows or OS X are not affected.

Fighting Back

The Glibc bug has been acknowledged, and patches have been dispensed to help deal with this security threat. This does mean that in order to protect yourself, you are going to want to ensure that you are downloaded all the security updates for the device that you are using. What is surprising many people is that Google researchers are finding that people were aware of this bug in July of 2015, yet it is just now becoming a cause for concern.  Google also discovered that this flaw has been seen in code that is dating back to 2008. It is more important than ever that people are updating their devices with the latest security updates. Otherwise, they do run the risk of becoming infected with this bug.

Mobile Security Authentication with Biometrics

Mobile security authentication is a hot topic. Most mobile devices are going to utilize a pin that is chosen by the user, which is going to be easy to break. Others utilize a code that they draw onto the screen in order to open their phone. However, most people will find that this form of authentication can easily be guessed by simply looking at the screen and the layout that is used. So how can mobile security authentication become safer and be better for mobile users?

Enter biometric authentication. There is a huge push for this to become more standard in the mobile world. But, is this the best method for securing your phone? We are going to look at the good and bad points of this type of mobile security authentication.

Biometrics: The Good Vs the Bad

Biometrics can be anything from using a scan of your face to open the mobile phone, or it can even use your fingerprints. This means that there is only one person who can ultimately access your phone. Imagine if you were to lose your phone and were using these biometrics for security, no one would be able to access the vital information you may have on your phone. However, there is a downside to this as was proven when Google started with face identification for unlocking a mobile. Even a picture of the person’s face could allow this phone to be opened. Thus, it is clear that there is still some work to be done in order to make this an effective form of security.

Fingerprint scanners is great, but there are always ways in which this can be beaten as well. This was proved by several researchers who were able to fool the biometric fingerprint scanner and log into someone else’s phone.

Another aspect that needs to be considered is that if you are only using biometrics to log into accounts, mobile phones and the like, what happens when this is hacked? We can see that there is always a possibility that someone was able to get into these devices despite the biometrics being a bit stronger in the password department. This is just one thought that security researchers are trying to contemplate and fix before biometrics truly take over the mobile market.

Are Biometrics the Future of Mobile Security Authentication?

Despite the flaws that have been found with this form of authentication, it is still something that is being highly considered by mobile companies. After all, though it can be broken, the chances of this being broken are smaller than compared to the number of people who have had their personal pin hacked into. So, yes, we are going to see more mobile phones coming to the market with biometrics as a form of security for the mobile.

The key is whether the general public is going to get on board with this new form of security. There are those who are all about this new form of security. However, there are just as many people who are still hesitant to use such vital information to secure their mobile phones.

Internet Connected Toys: A New Worry for Parents

Parents have a new worry when it comes to the Internet and their kids…Internet-connected toys. These toys rely on the Internet in some form or another in order to function. But, what makes these toys safe? Are they safe for your children to utilize? This is just a few of the questions that are being asked by parents throughout the world who have purchased these toys for their children.

Security with Internet Connected Toys

Officially, there have been no parents who have found that these toys have been hacked. However, this does not mean that it couldn’t happen. In fact, experts are promising that it will happen. Rapid7 Inc, is a cybersecurity firm that is based in Boston, who has done studies on several of the toys that are coming connected to the internet. Toys that were included in this study included:

  • Fisher Price Smart Toy
  • HereO, a smartwatch that tracks children

In both of the cases, these toys failed to safeguard the information of the children who are playing with these toys. With the hereO, it was found that a child’s location was easily found.

These flaws were reported to the manufacturers of these toys, and they were immediately corrected, which is the good news. However, it brings about concerns about the various other toys on the market that could be endangering children.

What can Parents do?

Luckily, manufacturers are making sure that their toys are now passing these types of tests. However, this goes to show that there are dangers everywhere when it comes to Internet connected toys. It is vital that children be told internet safety rules, and that you are protecting your private connections at home. This may mean utilizing a VPN for all the devices that are accessing the Internet at home for stricter security. However, for these toys, that is not possible, yet.

With tablets and other devices that children may be using, it is possible to get a more secure connection with a VPN. For example, utilizing HideMyAss on your child’s tablet can offer a better sense of protection. However, for the most part, parents need to ensure that they are educating their children on the dangers and they know what type of information they are giving out to the world.

Common Online Scams

The online community is full of scams that can affect anyone. Many times, those who are not prepared are going to be those who are affected. The effects of these scams can be long. After all, most of these online scams are aimed at gaining your money, your information or some other material that would be damaging to your life. The best offense against these online scams is to know what they are.

Email Scams to Watch out For

There are several online scams that are found via email. For those who regularly check their emails, they are going to want to be aware of these so that they do not become a victim:

  1. Foreign Lottery Scam: This scam is very common. You will receive an email that looks legitimate stating that you have won a foreign lottery. What can you do? Delete the email and do not click or reply to the email. If you seriously want to search into the lottery, then google the lottery, chances are it does not exist.
  2. The Survey Scam: You will receive an email telling you that you have been chosen to participate in a survey that may be concerning a hot topic issue. For your time, you may even be compensated. However, once you click on this you could be allowing malware to infect your system. Unless you have requested to be put on survey lists, then watch out, this is just another online scam that is trying to victimize you
  3. Nigerian Check Scam: This was a scam that has been around for several years. You are going to receive an email stating that this royal aristocrat is going to give you a sum of money for cashing a check for them. All they need is your account number to make this work. The next thing you know; your account has been wiped!

Social Networking Scams

Thanks to the age of social media, email scams are not the only types of online scams that people need to be aware of.

  1. The Quiz Scam: For those who are Facebook users, chances are you have seen those quizzes that ask you take these in order to find out what favorite book character you are. Or even seen your friends take these quizzes and invite you to participate. However, did you know that not only could these quizzes be infiltrating your social media account and seeing what you do, but it can also be charging you a fee. Many of these quizzes are going to require your cell phone number in order to patriciate. Chances are, you are going to see a charge on your next cell phone bill for this quiz.
  2. The Photo Scam: This scam is one that many people are aware of, as several social media feeds have warned of it. In this scam, you may receive a message from a “friend” whose account has been hacked, with a link stating that this is a naked picture of you. Of course, you are going to check this out, as who wants a naked picture of them floating around on the web? However, once you do, you are going to be redirected to log back into Facebook. Once this happens, the login information you use has been stolen, and your profile will eventually be hacked.

The social network scams are becoming more common, and people need to ensure they are being safe while they online.

The more aware you are that these scams exist, the better off you are going to be. It is a good idea to have virus and malware protection in place. However, knowledge of these scams is one of the best ways to fight back.

How to Protect your Wireless Network with VPN

Sitting in your living room, connecting your tablet to the wireless connection throughout your home, is a privilege for many people. There are those who have to go to public Wi-Fi location in order to get fast running Internet. However, are you being safe with your wireless network? It is simple enough for your neighbor, a person driving past or the like to take notice of your wireless network. Most devices will catch onto the signal of a Wi-Fi connection, whether this is public or private. The person can then choose to connect into this connection and access the Internet.

For those who have their own network, they often state that they are protected with a password to access their network. However, how strong is your password? You can access Tips for Creating a Strong Password via our Security Guide to help with choosing a password, but is a password enough? The answer is no, not with the number of hacker and online criminals who are ready to jump at the next unsuspecting person as their victim. Though your physical network can be protected with a password, there are other methods for these criminals to access your network.

How a VPN Protects Your Wireless Network?

Even when you are connected to your personal network via your own Internet, what you are doing online can be seen by someone if they hack into your connection. From here, these online criminals can:

  1. Read your emails that you send
  2. Hack into social media accounts
  3. Look at banking information

In addition, when you are online, without a VPN, your Internet provider can also look at what you are doing online. These internet providers will know what websites you visit, what you are downloading, what you may be watching online, and the like. It makes many people uncomfortable knowing that anyone can see what they are doing online, and that is why they turn to a VPN for protection.

A VPN is going to offer protection in a way that most people are grateful for. They are going to find that they can get online, and not worry about someone accessing their files, monitoring what they do or the like.

What a VPN Does

A VPN is going to offer protection. For one, when you connect to your connection, then connect to your VPN, what you do online is going to be hidden. You are also going to find that you can access information from other countries via a VPN, if you choose to use a server that is located in that country. Hackers and online criminals cannot gain access to you since they cannot pinpoint your IP address. This is the main way in which these criminals are able to do this, your IP address through the Internet service provider is the one key that these criminals need, and with a VPN this changes and becomes hidden.

What VPN Should You Consider for a Wireless Network?

There are several VPN’s on the market, as this is an ever changing field that is seeing new competition on a daily basis. However, for those who are looking for a VPN, they want to find one that has these types of characteristics:

  • Great customer service
  • Affordable pricing
  • Protocols that offer security and peace of mind
  • Ability to change servers without being penalized
  • The VPN should be spoken highly of by those in this field
  • They should not be logging your personal use of the Internet while using this VPN

With this being said, some of the best VPN’s on the market to protect your wireless network that are often highly sought after are:

  1. HideMyAss

Found in the UK in 2005, this company is one of the most sought after VPN’s. They have servers throughout the world, allowing for people to easily travel with this VPN. HideMyAss does have some basic information they log, such as when a person signs in and out of the network, but they do not track specific activity.

2. IPVanish

The company has locations in both the US and in Europe. They have various servers throughout the world and will work with most operating systems and devices. IPVanish does have similar logging rules to HideMyAss in that they look at how long a person utilizes the VPN. However, they also collect how many bytes are transferred to every connection.

3. Private Internet Access

Based out of the United States, it works with most major operating systems and devices. Private Internet Access does not keep service logs of what clients do, they do keep your email address and payment info.

You can read more about VPN Reviews and find the one VPN that is going to fit your needs, as everyone will find there is not a VPN that fits the needs of everyone.

In conclusion, though you may have your private network secured with a password that is great, you are still at risk when you go online without a VPN. The best way to contend with these threats is to ensure that you are using a high quality VPN while surfing online. It is the best choice if you truly want to ensure that you are safe and secure while online.